Frequently Asked Questions

Every item is examined by our experts in Düsseldorf: microscope and material analysis, and a comparison of embossings, stitching, hardware, interior and date codes against our reference database. For newer models, the manufacturer chip is also read. Technical tools support us in this, but the decision is always made by an experienced person.

With the online authentication, you send us photos and we assess the item from the images. With the Premium authentication, you send us the item, we examine it in person, using a microscope and chip reading, and you receive the item back together with a printed certificate. For buying or selling decisions, the online authentication is usually sufficient; for insurance, court proceedings or particularly valuable pieces, we recommend Premium.

Online authentication: usually within 48 hours of receiving photos of sufficient quality. With the 24h Express upgrade, you receive the result within 24 hours. Premium authentication: usually within 48 hours of receiving the item, after which it is returned to you fully insured.

Online authentication from €24.90 (sneakers) to €44.90 (Hermès), depending on the brand and type of item. Premium authentication with item submission from €49 (sneakers) to €219 (Hermès handbag). The exact price is shown with each authentication; insured return shipping is included with Premium.

If the item is authentic, you receive a certificate of authenticity, which you can verify online at any time using the certificate number. With the Premium authentication, it is also provided in print. If the item is a counterfeit, you receive an expert report with photos and an explanation, which you can use, for example, for buyer protection on PayPal, eBay or Vinted.

Sharp close-ups in daylight, without flash and without filters: the whole item, brand logo, inner label, serial number or date code, zips inside and outside, all hardware engravings, clasp, manufacturer chip or plaque if present, dust bag. After purchase, you will receive a link for uploading. You will find an example series with all the photos in the photo guide.

In that case, we will ask specifically for the missing shots. If the item cannot be clearly authenticated from photos, you will receive your money back.

Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloé, Coach, Dior, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci, Hermès, Jacquemus, Loewe, Louis Vuitton, MCM, Miu Miu, Prada, Saint Laurent, Salvatore Ferragamo, Valentino. Sneakers from Nike, Jordan, Adidas, Yeezy, Balenciaga, Gucci and Louis Vuitton, among others. Your brand is not listed? Please ask us; we can often still authenticate it.

Yes. Handbags, backpacks, suitcases and weekend bags, purses and wallets, belts, shoes and sneakers, jewellery and clothing. Each category has its own online authentication with a matching photo list.

Yes, by appointment in Düsseldorf. Write to us via WhatsApp or email.

For dealers, insurers, authorities and the judiciary. Among other things, we are a framework contract partner of the Free and Hanseatic City of Hamburg for authentications and valuation reports. Our expert reports are recognised in court and by insurers.

Yes. Every item is examined by our experts in Düsseldorf before sale, and handbags always come with a certificate of authenticity. We give a lifetime authenticity guarantee on it: should your item ever prove to be a counterfeit, we will refund the full purchase price. You will find the terms under Authenticity Guarantee.

As new: no visible signs of use. Very good: minimal signs of use, no wear on the leather. Good: visible but well-kept signs of use, including on the leather. Acceptable: clear signs of use, which are reflected in the price. We describe all signs of wear in the text and show them in the photos.

This is listed for each item under Scope of delivery. Handbags always come with a certificate of authenticity; for accessories, it is stated there if one is included. Whether a dust bag, box, invoice or shoulder strap is included, you can see there and in the photos. Anything not on the list is not included.

Yes, at any time. Write to us via WhatsApp and we will send you detail photos or a short video of the item.

Yes, using the “Send price offer” button on the product page. We will get back to you promptly, usually the same day.

We buy the goods directly, authenticate them ourselves and sell without an expensive city-centre location and without platform fees. What we save, we pass on in the price.

Through our newsletter, Instagram and TikTok. If you are looking for a particular model, write to us; we can often offer items before they go online.

Credit card, PayPal, Klarna (invoice, direct debit and instalments), Apple Pay, Google Pay, Shop Pay and advance payment. All available payment methods are shown to you at checkout.

Yes, in two ways: via PayPal in 3 to 24 monthly instalments without interest (0% financing) or via Klarna instalments. Select the desired payment method at checkout and then the instalment option. In each case, a positive credit check by the provider is required. Example calculation under Payment by instalments.

Germany, Austria, the Netherlands and Luxembourg: free. Switzerland: express 29.90 CHF. France and Spain: €29.90. For Germany, express shipping can optionally be booked.

We ship within 24 hours of receiving payment, insured and with tracking. Delivery time in Germany is 1 to 3 working days, in Austria and the Netherlands 2 to 4 working days.

No. Our items are subject to margin scheme taxation under § 25a UStG, and the displayed price is the final price. For Switzerland, import duties may apply, which are charged directly by customs.

Insured, in neutral outer packaging, protected inside and with a security seal. We use environmentally friendly packaging material.

A lifetime authenticity guarantee on every item and a voluntary 12-month guarantee covering significant functional and material defects. Your statutory rights remain unaffected.

Yes. You have the statutory right of withdrawal of 14 days. In addition, we grant a voluntary return period of 21 days for unworn items with an undamaged security seal. Details under 21-day return guarantee.

Every item leaves us with a seal. As long as it is undamaged, you can return the item within the 21 days. It protects both you and us: it proves that exactly this authenticated item is being returned.

You fill in our buying form, with photos and details of the condition. Within one working day, you will receive a non-binding offer. If you accept, you send us the item fully insured or bring it to us in person. We check authenticity and condition and, after a successful check, usually pay out within 24 hours. If the condition differs from your description, you will receive an adjusted offer; if you decline, the item is returned to you free of charge.

With a direct purchase, we pay immediately and the risk lies with us. With consignment, we sell the item for you and, depending on the value of the goods, you receive 70 to 82% of the selling price, paid out after the sale. Consignment is worthwhile for high-value, sought-after pieces if you do not need a quick payout.

By bank transfer or PayPal, with no fees for you.

Handbags, purses and wallets, accessories, shoes and selected clothing from the brands we also authenticate. The item must be your property and free of defects. We do not buy anything that we cannot confirm as authentic beyond doubt.

Yes, by appointment in Düsseldorf.